User licences and passwords must not be shared.  It is the administrators responsibility to ensure the terms and conditions of licence are upheld.
Mesma run a strict password reset policy therefore we advise that you make your users aware of what to do if they forget their passwords.

You have the option to ensure your users always use a strong password.  For example, at least 9 characters long and must contain upper and lower case characters along with numbers or special characters.  To ensure this is enabled, we recommend you check the setting in Admin/Preferences.

Resetting a password

To reset a users password click on manage users as seen above and select the change password icon shown next to the users name.

Once generated you will need to email the system generated password to your user.

If you have any questions, please do not hesitate to contact us via chat.

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