Multi-factor authentication (MFA) is an electronic authentication method in which a computer user is granted access to a website or application only after successfully presenting two or more pieces of evidence.

If your company has enforced MFA for your insightQ and you do not already have Google authenticator, Please use this as a guide to download.

(If you do not have the correct equipment or feel you need support to set this up please speak to your companies insightQ Administrator)

Google Authenticator is a free app and can be found on Google Play or your App store.

If you login and you see this message, your company has enforced MFA and you will be unable to login until you have the correct code.

Once you download Google Authenticator

At the bottom of the app you will see Begin setup,

Click on Scan Barcode and then scan the QR code (the square shape) showing on your screen.

This will then give you a 6 digit number to enter as your code. (This refreshes every 30 seconds and you will need to check the code each time you login).

If you have any questions, please contact us via chat

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