User licences and passwords must not be shared.  It is the administrators responsibility to ensure the terms and conditions of licence are upheld.
Mesma run a strict password reset policy, therefore, we advise that you make your users aware of what to do if they forget their passwords.

You have the option to ensure your users always use a strong password.  For example, at least 9 characters long and must contain upper and lower case characters along with numbers or special characters.  To ensure this is enabled, we recommend you check the setting in Admin/Preferences.

Resetting a password

If a user has forgotten their password they can reset themselves via the login page.

Just click the reset password and enter the email address associated with the account. The user will then receive an email with instructions on how to reset the password.

If you have any questions, please do not hesitate to contact us via chat.

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